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Returns Policy

Last updated: November 30, 2023

Change of Mind

You can benefit from our Change of Mind Policy which is offered for most of our products in addition to your statutory rights or any additional supplier or manufacturer warranties.

If, for any reason, you are not satisfied with your purchase, we will happily provide you with a refund subject to the following conditions:

  1. You must present the product to us within 30 days from the date of delivery; and
  2. You must have a satisfactory proof of purchase (such as an online order receipt);
  3. You must return the product unused, in the original packaging with all tags and stickers still attached, in the merchandisable condition you purchased it in and including any accessories, manuals and documentation.


This Change of Mind Policy does NOT apply to:

  1. Vouchers;
  2. Clearance items and final sales;
  3. Made-to-order, personalized or monogrammed items;
  4. Replacement items provided under this policy.

We reserve the right to reject any returns that do not meet the above requirements.


  • We will refund you the amount you paid, excluding the original delivery charges.
  • Refunds will be processed the way you made your original purchase.
  • In the case of ‘Change of Mind’, you are responsible for the cost and the risk of returning the goods to us.
  • If the returned Product does not meet the requirements of this policy, you will be responsible for the cost of the return of your goods to the postal address that you nominate.
  • We recommend that items are returned to us via courier or registered post to ensure that they are protected and insured during transit.

To return an item due to a change of mind, you must follow our returns process. Please refer to ‘Organizing the Return of Products’ below for more information.

Damaged Products

If your order arrived incomplete or contains damaged products, please contact our Customer Service Team at and we are here to help.



  • Products that are damaged as a result of normal wear and tear, misuse, failure to take reasonable care or failure to use in accordance with manufacturer’s instructions are not considered to be faulty.
  • If a Product is replaced, your replacement Product becomes your property and the returned Product becomes our property. When a refund is given, the returned Product becomes our property.
  • If you are returning a faulty Product, please contact our Customer Service Team and provide your order number and a full detailed description of the problem. You may be required to provide supporting photographic evidence. Depending on the problem our Customer Service team will determine how best to resolve it with minimum inconvenience to you.
  • Where during the preliminary assessment, we agree that a Product is defective and needs to be replaced or repaired, return shipping will be arranged at our expense. You are nevertheless entitled to recover reasonable postage costs if the product is confirmed to have a defect later.
  • We recommend that items are returned to us via courier or registered post to ensure that they are protected and insured during transit.

To return a faulty item, you must follow our returns process. Please refer to ‘Organizing the Return of Products’ below for more information.

Organizing the Return of Products

To return an item you purchased from us, for any reason, you must arrange the return by return postage.

Please contact our Customer Service Team to arrange a return request at

It is your responsibility to ensure that the Products are protected from damage or loss in transit. Returns that are damaged or soiled in transit may not be accepted and may be sent back to you and/or a refund refused. We recommend paying for tracking or product insurance.


All returns sent to us via post must have a Return Authorization (RA) number which you will need to obtain from us. This is required for replacement Products and refunds. After you have provided us with the required information, the Customer Service team will email you a PDF voucher containing the RA number, which you must print and affix to the Product prior to posting. The Product should be returned to us within 30 days of the issuance of the RA. Returns without an RA number will not be accepted. If you send us a Product without an RA, we may not able to identify sufficient details to enable us to attend to your claim. You will be notified by email once your return has been received and processed. Unidentified returns may be returned to the sender. Therefore, please ensure all details are clear and concise.


It is important for us to establish that claims made about our goods are genuine and that you originally purchased the goods from us. You must present your invoice or receipt. We may also accept other types of proof of purchase including financial statements such as credit card or bank statement (provided it clearly identifies the value of the product), Buy Now Pay Later statement or warranty card showing the date and amount of purchase. We reserve the right to reject your claim if you cannot reasonably demonstrate that you purchased the product from us.


Where we agree to refund you for a Product the refund will be credited to your original method of payment.

Replacement Products

Where we agree to replace a Product:

  • A replacement for the Product that you ordered will be shipped to you at our expense after we have received your returned Product (does not apply to change of mind returns).
  • The delivery time for the replacement Product will be the same as stated for the original Product.
  • Replacement products are subject to the same warranties as the original product. However the change of mind guarantee will no longer apply.

Further Information

For further information, please check our Terms and Conditions or contact our Customer Service Team at