Sales Terms and Conditions

Mid Season Sale — Save Up to 70% Off (Sitewide)

Eligibility
Offer valid on purchases made through Cuisinepro.ca and TheCustomChef.ca during the promotional period.

Promotion Period
Valid from April 13, 2026 at 12:00 AM (ET) to April 30, 2026 at 11:59 PM (ET), or while supplies last.

Offer Details
Customers may save up to 70% off select items across the site. Discount levels vary by product. All discounts are as marked; no promo code required unless otherwise stated.

Exclusions
Offer not valid on gift cards, prior purchases, taxes, shipping fees, or select excluded items as determined by the merchant. Additional exclusions may apply.

Limitations
Offer cannot be combined with any other promotion, discount, or offer. Limit of one transaction per customer unless otherwise permitted. Quantities are limited and subject to availability. No rain checks.

Returns & Exchanges
All purchases are subject to the standard return policy. Items marked as final sale are not eligible for return or exchange.

General Conditions
No cash value. Offer is non-transferable and not for resale. Merchant reserves the right to substitute products of equal or greater value if necessary.

Legal & Operational Protections
Global Retail Brands Canada Limited reserves the right to cancel, modify, or terminate this promotion at any time without notice. Orders may be cancelled due to pricing errors, technical issues, suspected fraud, or unauthorized activity. In the event of any discrepancy or system error, the merchant’s decision is final.

Governing Law
This promotion is governed by the laws of the Province of Ontario and applicable federal laws of Canada. Residents of Quebec are subject to applicable provincial consumer protection laws.

Mother’s Day Free Personalization Event (Apr 21 – May 10)

Eligibility
Offer valid on qualifying personalizable products purchased through participating Canadian websites operated by Global Retail Brands Canada Limited during the promotional period.

Promotion Mechanics
Customers will receive complimentary personalization on eligible products where personalization is available. Personalization options, including text length, font, and placement, are subject to product-specific limitations and availability.

Exclusions
Offer applies only to items explicitly marked as eligible for personalization. Not valid on non-personalizable products, gift cards, prior purchases, taxes, shipping fees, or additional customization upgrades unless expressly stated.

Limitations
Offer cannot be combined with any other promotion, discount, or offer. Limit of one promotional redemption per order unless otherwise stated. All personalized items are subject to character limits, formatting constraints, and production capabilities.

Returns & Exchanges
Personalized items are final sale and not eligible for return or exchange unless defective or required by applicable law. All other returns are subject to the standard return policy.

General Conditions
Offer valid while supplies last. Limited quantities available. No rain checks. No cash value. Offer may not be applied retroactively. Global Retail Brands Canada Limited reserves the right to cancel, modify, or terminate this promotion at any time without notice.

Orders may be cancelled or refused in cases of pricing errors, technical issues, suspected fraud, abuse, or unauthorized resale activity. In the event of a system error or malfunction, the merchant reserves the right to void affected orders.

Product availability may vary and substitutions may occur without notice. Shipping timelines may be extended due to personalization processing.

Offer is subject to applicable Canadian laws. Void where prohibited. For Quebec consumers, any dispute will be governed by applicable consumer protection laws in Quebec, where required. Otherwise, the laws of the Province of Ontario shall apply.